Why greeting customers is important

This makes the conversation more personal. Be genuine and sincere — This is what makes a greeting warm and heartfelt. Just like fake smiles and greetings, customers can also feel if you are genuine and sincere with your greeting.

When customers sense your store has a friendly environment that makes them feel valued and important, expect them to always come back to your store. Aloha in Hawaii means affection, peace, compassion, mercy and love. When you greet customers, friends and family — make sure you communicate your own version of Aloha! I would recommend telling them to leave the store and bring their attitude with them. Thank for sharing this post. In one of the blogs on notCY was mentioned that a courteous greeting is a great way to make a positive first impression on a customer, and there is the risk that a customer will not make a purchase in the absence of a proper greeting.

Selina, we have written several articles and resources on dealing with upset and angry customers. We know your pain! Please check these out for tips on dealing with rude customers professionally: 9jastudent.

Question: Wich of the standard operating procedure of greeting the guest is the best in dealing with the customer? Is this an American thing? It would definitely make me uncomfortable and make me want to leave the shop at the earliest opportunity.

Your email address will not be published. Currently you have JavaScript disabled. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Click here for instructions on how to enable JavaScript in your browser. Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States.

Without the emotional bond, a customer has no motivation to take a salesperson's pitch seriously. In some business models, it's more appropriate to place the greeting function with specialists in their own departments rather than to hire a greeter for the front entrance.

In this kind of model, customers who came in to buy a specific product get a personalized greeting followed by useful product information and other help from the employee trained to serve those customers. Customers who believe they weren't treated well by a company can do a lot of damage when they share their feelings. Anyone can go online to share how they were greeted rudely or not at all and perhaps had other problems with your business.

Store teams need to challenge themselves to increase the bottom line by committing to greeting every customer. I have read and agree to the privacy policy of Qminder.

Common Objections As convincing as the evidence is for the connection between sales and greeting customers, some still have objections. Objection 1. Subscribe to Qminder Academy and get valuable service and experience insights delivered straight to your inbox.